Here's MY Monday morning writing challenge. Someone, please explain why we tolerate this crap.
We switched cable providers because we moved. Knowing of the incompetence of these outfits, I asked the clerk to write me a note stating I had disconnected service at our former address. Yes, I went to their office to disconnect. No more of this, "You never called," bull shit.
A few days ago, I received my bill and it showed a credit balance. No check, no credit to my bank account, just a notation on the bill that said, "CREDIT BALANCE - DO NOT PAY". No, I'm not making that up. Who pays a credit balance? More importantly, HOW do you pay a credit balance? After a moment's thought, I realized it was a notice to themselves. Do not pay the customer his credit balance. After realizing the truth, I called them this morning. "Must I apply for my credit," I asked. No, we'll send that to you in a couple of months, she told me.
So I asked her if I could hit them (Hey, why not mention their name? S & T.) with the same late charge they hit their customers with, when they make late payments. "That's not how it works," she said.
So folks, how does it work? You lose service on the Internet. Your cable fails in the middle of your favorite series or the Super Bowl. Your wi-fi is mired in molasses. Yet, you are expected to pay FULL PRICE for service as though it were perfect. When you pay, don't you dare go beyond the due date, or you will be penalized. Sounds like a contract of adhesion to me. Sounds like they need some of that evil regulation to me.
What say you?